How can we help you?

Privacy Policy - Last updated 07/23/2019 10:45 AM

General Scope

Your privacy is important to us and so is being clear and open about how we collect, use, and share information about you. The terms "we", "us", "our" and "MLT" refer to Mekong Leisure Travel Co. Ltd., a company incorporated in Phnom Penh, Cambodia. The term "you" refers to the customer visiting the Website and/or contributing content on this Website. MLT is an online service that enables users to search and book travel experiences worldwide. MLT offers a variety of activities, tours, tickets, accommodation and services ("Products") made available by MLT’s third party suppliers through MLT’s and its affiliates’ websites and mobile properties and related applications (collectively, this "Website"). This Website is provided to assist customers in gathering travel excursion information, and searching for and booking reservations for Products, and for no other purposes. MLT are committed to protecting and respecting your personal data privacy and complying with data protection principles and provisions under applicable laws.

We may change or otherwise modify the Privacy Policy in the future, and you understand and agree that your continued access or use of this Website after such change signifies your acceptance of the updated or modified agreement. We will note the date that revisions were last made to the Privacy Policy at the top of this page, and any revisions will take effect upon posting. We will notify our members of material changes to these terms and conditions by either sending a notice by placing a notice on our Website. Be sure to return to this page periodically to review the most current version of the Privacy Policy.

Collection of Information

We may collect Personal Information about you that you provide to us while using MLT and information about how you use our online platform including when you visit our website or make reservations for any intended Products or using our services. Providing your Personal Information to MLT is always on a voluntary basis. However, we might not be able to provide you with certain services if you choose not to give us your Personal Information. For example, we cannot make reservations for you if we do not collect your name and contact details. In all booking arrangements, the person making the booking shall be deemed to have accepted this Privacy Policy on behalf of the persons named in the booking. By visiting our Website, you are consenting to the collection, processing, usage and disclosure of your Personal Information as set out in this Privacy Policy including:

  • Details of your usage on MLT’s online platform (including traffic data, location data and length of user sessions).
  • Feedback on and responses to surveys conducted by MLT relating to the Products and newsletters which may be published, circulated or distributed by MLT.
  • Information automatically collected and stored in our server or the server of our third party services provider by using or accessing to our online platform including your computer/’s Internet Protocol (IP) address, browser type, browser information, device information (including unique device identifier), pages visited, previous or subsequent sites visited.
  • When you use your mobile devices to visit our Website, we may collect information about you and your mobile device as stated above. This can include location information if you have consented and configured your mobile device to send us such information or upload photos with location information to our online platform. Such location information will be used in the ways and for the purposes as stated in this Privacy Policy. For example, we may use your location to suggest nearby Services during your travel or provide personalized content. You can change your mobile device’s privacy settings at any time to deactivate the function of sharing location information. Please note some features of our Website may be affected if you turn off such location sharing function. Should you have any enquiries about your mobile devices’ privacy settings, we recommend you contacting your mobile services provider or the manufacturer of your device.

If you make reservations for other individuals through our Website, we may request personal information about such individual. You must obtain all requisite consent of such individuals and ensure they are aware of, understand and accept this Privacy Policy prior to providing their personal data to us.

Storage of Personal Information

The Personal Information and other data we collect from you may be transferred to, processed, and stored in our servers or the servers of our third party services providers. Your Personal Information will be stored as long as is necessary to fulfill any of the purposes described in this Privacy Policy, or to comply with any (i) contractual requirement that are necessary for the provision of the Products, and (ii) legal, tax or accounting requirement.

When it is no longer necessary for us to process your Personal Information, we will either delete or anonymise the data or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information. We will endeavor to anonymize or aggregate your data if we intend to use it for analytical purposes or trend analysis.

MLT will use reasonable endeavors to maintain appropriate physical, electronic and organizational procedures to ensure that your Personal Information and other data is treated securely and in accordance with this Privacy Policy, and to protect such data against unauthorized access or unauthorized alteration, disclosure or destruction of data.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. MLT does not give any representation, warranty or undertaking that the Personal Information you provide to us will be secure at all times, and to the extent MLT has fulfilled its obligations under no circumstances shall MLT be responsible for any losses, damages, costs and expenses which you may suffer or incur arising from unauthorized access to or use of your Personal Information.

All payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using online encryption technology. You are responsible for keeping your chosen password confidential and not to share your password with any third party. Our Website do not store, cache, or in capture your credit card information except for the type of credit card.

Usage of Information

We process the Personal Information collected in as far as necessary for performance of the contract with and providing services to you. Besides, we process the other Personal Information collected on the basis of our legitimate interests, which are the further improvement of the services and for direct marketing purposes.

For example, MLT will use Personal Information and other data collected through our Website and/or online platform or when making purchases for the Products to provide you with the Services, to continually improve MLT’s products and to contact you in relation to the Products. This includes using your Personal Information or such other data to achieve faster purchase requests, better customer support and to provide you with timely notice of new Products and special offers.

From time to time, we may also make use of your Personal Information to contact you for feedback on your use of MLT’s online platform, to assist us in improving our Website, or to offer special savings or promotions to you, where you have indicated your consent to receiving such communications. If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving them by replying to us through the hyperlink provided in these notices.

Disclosure of Information

We may from time to time share and disclose your Personal Information and other data to third parties, some of whom may be located outside your home country. The circumstances under which such sharing and disclosure will take place may include without limitation, the following:

  • To successfully complete your reservations or otherwise implement our Terms of Use. We may share your information with Operators or third parties who deliver or provide goods and services or otherwise act on our behalf.
  • If you are a visitor, to the relevant Operator in connection with a Products which you have made reservations for or intend to make reservations for.
  • If you are an Operator, to any visitor in connection with the Products you are offering.
  • To our third party service providers (including Google Analytics), which we engage amongst others for the performance of certain services on our behalf, such as web hosting services, data analysis, marketing, market research, and to otherwise provide you with customer service.
  • If and to the extent required by any applicable law, order of court or requests by any governmental authority to make such disclosure.
  • Within Mekong Leisure Co.Travel Ltd. In case of a corporate transaction, in connection with the sale, merger, acquisition, or other corporate reorganization or restructuring of our corporation, your Personal Information may be disclosed, shared or transferred to the new controlling entity or its authorized third party for carrying on our business.
  • To our advisors, agencies or other parties concerned in order to protect the rights and property of MLT.
  • In any other case, to any third parties with your prior written consent (and in which case we will make it possible for you to withdraw your consent as easily as it was to provide consent).

We may also share aggregate or anonymous information with relevant third parties, including our advertisers. Such information does not contain any Personal Information and will not identify you personally. However, in some occasions, these third parties may possess information about you or obtain your information from other sources. When they combine such information with our aggregate information, they may be able to identify you personally.

Your Personal Information may be transferred outside of your home country and outside of the European Union, for the abovementioned purposes. If such transfer takes place to a country that does not provide an adequate level of protection, MLT will use reasonable endeavors to ensure that appropriate safeguards are in place. Such safeguards include but are not limited to (i) standard contractual clauses of the European Commission; (ii) the EU-US and Switzerland-US privacy shield; and/or (iii) any other appropriate cross-border transfer mechanisms.

There may be links present on MLT’s online platform which could result in you leaving our Website and/or being taken to other third party websites. You should note that any Personal Information that you provide to these third party websites are not subject to this Privacy Policy, and MLT is not liable for any losses, damages, costs or expenses which you may suffer or incur in connection with you providing or making available Personal Information or other data to such third party websites.


You will find more details about cookies and similar technologies that we use, in our Cookies Policy.