Terms and Conditions
The terms "we", "us", "our" and "MLT" refer to Mekong Leisure Travel Co. Ltd., a company incorporated in Phnom Penh, Cambodia. The term "you" refers to the customer visiting the Website and/or contributing content on this Website. MLT is an online service that enables users to search and book travel experiences worldwide. MLT offers a variety of activities, tours, tickets, accommodation and services ("Products") made available by MLT’s third party suppliers through MLT’s and its affiliates’ websites and mobile properties and related applications (collectively, this "Website"). This Website is provided to assist customers in gathering travel excursion information, and searching for and booking reservations for Products, and for no other purposes.
The Products made available on this Website are offered to you conditioned upon your acceptance without modification of any/all the terms, conditions, and notices set forth below (collectively, the "Agreement"). By accessing or using this Website in any manner, you agree to be bound by the Agreement and represent that you have read and understood its terms. Please read the Agreement carefully, as it contains information concerning your legal rights and limitations on these rights, as well as a section regarding applicable law and jurisdiction of disputes. If you do not accept all of these terms and conditions, please do not use this Website or book a Product. In all booking arrangements, the person making the booking shall be deemed to have accepted this Agreement on behalf of the persons named in the booking.
Mekong Leisure Travel's Modifications
Access and Use of the Services
Ownership of Content
- This Website, the domain name (www.mekongleisure.com), subdomains, features, contents and application services (including without limitation to any mobile application services) offered periodically by Mekong Leisure Travel in connection therewith are owned and operated by Mekong Leisure Travel.
Provision and Accessibility of Services
- If you link to is Website, Mekong Leisure Travel may revoke your rights to so link at any time, at Mekong Leisure Travel’s sole discretion. Mekong Leisure Travel reserves the right to require prior written consent before linking to this Website.
Website and Content
Use of the Content
- If Mekong Leisure Travel agrees to grant you access to this Website and/or the Content, such access shall be non-exclusive, non-transferable and limited license to access this Website in accordance with this Terms and Use. Mekong Leisure Travel may, at its absolute discretion and at any time, without prior notice to you, amend or remove or alter the presentation, substance or functionality of any part or all of the Content from this Website.
- You shall abide by all copyright notices, trademark rules, information, and restrictions contained in this Website and the Content accessed through this Website, and shall not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purposes whatsoever this Website or the Content or third party submissions or other proprietary rights not owned by you without the express prior written consent of the respective owners, or in any way that violates any third party rights.
Liability for the Website and Content
- Mekong Leisure Travel cannot guarantee the identity of any other users with whom you may interact with in the course of using this Website. Mekong Leisure Travel cannot guarantee the authenticity and accuracy of any content, materials or information which other users or the Operators may provide. All Content accessed by you using this Website is at your own risk and you will be solely responsible for any damage or loss to any party resulting therefrom.
- Under no circumstances will Mekong Leisure Travel be liable in any way for any Content, including but not limited to any errors or omissions in any Content, or any loss or damage of any kind incurred in connection with the use of or exposure to any Content posted, emailed, accessed, transmitted, or otherwise made available via this Website.
Intellectual Property Rights
- All intellectual property rights subsisting in respect of this Website belong to Mekong Leisure Travel or have been licensed to Mekong Leisure Travel for use on this Website. This Website, the Services and the Content are protected by copyright and other intellectual property rights as collective works and/or compilations, pursuant to applicable copyright laws, international conventions, and other intellectual property laws. You undertake that: (a) You shall not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works based on, distribute, perform, display, or in any way exploit, any part of this Website and the Content, software, materials, or the Services in whole or in part; (b) You shall only download or copy the Content (and other items displayed on this Website or related to the Services) for personal and non-commercial use only, provided that you maintain all copyright and other notices contained in such Content; and (c) You shall not store any significant portion of any Content in any form. Copying or storing of any Content other than personal and noncommercial use is expressly prohibited without prior written permission from Mekong Leisure Travel or from the copyright holder identified in such Contents copyright notice.
Uploading of Information
Users Representations, Warranties and Undertakings
Use of this Website and the Services
- You represent, warrant and undertake to Mekong Leisure Travel that you will not provide any User Submissions or otherwise use this Website or the Services in a manner that: (a) Infringes or violates the intellectual property rights or proprietary rights, rights of publicity or privacy, or other rights of any third party; or (b) Violates any law, statute, ordinance or regulation; or (c) Is harmful, fraudulent, deceptive, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or otherwise objectionable; or (d) Involves commercial activities and/or sales without Mekong Leisure Travel’s prior written consent such as contests, sweepstakes, barter, advertising, or pyramid schemes; or (e) Constitutes libel, impersonates any person or entity, including but not limited to any employee or representative of Mekong Leisure Travel; or (f) Contains a virus, trojan horse, worm, time bomb, or other harmful computer code, file, or program.
Removal of User Submissions
- Mekong Leisure Travel reserves the right to remove any User Submissions from this Website at any time, for any reason including but not limited to, receipt of claims or allegations from third parties or authorities relating to such User Submission or if Mekong Leisure Travel is concerned that you may have breached any of the preceding representations, warranties or undertakings, or for no reason at all.
Responsibility for User Submissions
You remain solely responsible for all User Submissions that you upload, post, email, transmit, or otherwise disseminate using, or in connection with, this Website.
- You are responsible for all of your activity in connection with using this Website and/or the Services. You further represent, warrant and undertake to Mekong Leisure Travel that you shall not: (a) Conduct any fraudulent, abusive, or otherwise illegal activity which may be grounds for termination of your right to access or use this Website and/or the Services; or (b) Post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain password, account, or private information from any other user of this Website; or (c) Violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material (including material that may be considered threatening or obscene), or engage in any kind of illegal activity that is expressly prohibited; or (d) Run maillist, listserv, or any other form of auto-responder, or "spam" on this Website, or any processes that run or are activated while you are not logged on to this Website, or that otherwise interfere with the proper working of or place an unreasonable load on this Website’s infrastructure; or (e) Use manual or automated software, devices, or other processes to "crawl," "scrape," or "spider" any page of this Website; or (f) Decompile, reverse engineer, or otherwise attempt to obtain the source code of this Website.
- You will be responsible for withholding, filing, and reporting all taxes, duties and other governmental assessments associated with your activity in connection with using this Website and/or the Services.
Booking Confirmation, Vouchers, Receipt, Fees and Payment
- Certain Services are stated to be subject to instant confirmation. Other than these Services, any required time for confirmation as stated on the Website is solely for reference only. Actual time required for confirmation may vary.
Purchase and Use of the Vouchers
- Through this Website, you may purchase vouchers from Mekong Leisure Travel for the Services (“Vouchers”) offered by the Operators in the various destinations. Subject to the policy of the relevant Operator, you will receive an email confirmation of your purchase that will contain a Voucher confirmation number (“Reference Number”) and a printable version of your Voucher.
- In order to use your Voucher, you must appear in person at the meeting point designated by the relevant Operator on time, and present such documents and/or information as may be required by the Operator, that may include your Reference Number and/or your printed Voucher. If you fail to appear on time or to provide the required documents or information, no refunds will be granted.
- An Operator may also require you to provide an identification document bearing your photo in order to use your Voucher. Neither Mekong Leisure Travel nor the Operator is responsible for lost, destroyed or stolen Vouchers or Reference Numbers. Vouchers will be void if the relevant Services to be provided are prohibited by law. If you attempt to use a Voucher in an unlawful manner (e.g., you attempt to use a Voucher for Zipline activity, but when you are under the influence of alcohol), the respective Operator may refuse to accept your Voucher, and no refunds will be granted.
Terms of the Vouchers
- Vouchers are admission tickets to one-time events ('Events'): the date(s) on which a Voucher can be used will be stated on the Voucher. If you do not use your Vouchers on or by the date(s) noted on such Vouchers, except as expressly set forth therein, no refunds will be granted.
Cancelation of Vouchers
- Unless your voucher is cancelable and refundable, you may cancel your Voucher by contacting Mekong Leisure Travel customer service within the cancelation period, as stated at the time of purchase on the Website. Cancelation windows vary on a case by case basis. A Voucher canceled with the required notice will be refunded in full to the credit card you used to purchase such Voucher.
- The Operator, not Mekong Leisure Travel, is the offeror of the Services for the Events, to which the Vouchers correspond to, and is solely responsible for accepting or rejecting any Voucher you purchase, as related to all such Services.
- Please directly consult with the Operator if you have any enquiries or complaints in respect of the Service you received in connection with your Voucher. Except as expressly set forth herein, all fees paid for Vouchers are non-refundable. Prices quoted for Vouchers are in the currency stated on the Website at the time prior to purchase.
- If an Event which you have purchased a Voucher for is canceled by the Operator, Mekong Leisure Travel will notify you as soon as reasonably practicable, and will process a full refund to the credit card you used to purchase such Voucher.
- Mekong Leisure Travel reserves the right to require payment of fees or charges for any Services offered by us and/or our Operators. You shall pay all applicable fees or charges, as described on this Website in connection with such Services selected by you (e.g., you attempt to use a Voucher for a vehicle rental within a city zone, but your preferred destinations are beyond the geographical scope). Most surcharges, currency, and payment method are stated on the Website at the time prior to purchase and is also indicated in your Voucher.
Modifications to Charges
- Mekong Leisure Travel reserves the right to change its price list for fees or charges at any time, without prior notice to you on this Website. Your use, or continued use, of the Services offered by Mekong Leisure Travel following such notification constitutes your acceptance of any new or revised fees or charges. However, we will honor existing prices for booking that have already been made and paid.
Mekong Leisure Travel’s Rights and Obligations
- Mekong Leisure Travel reserves the right to deny and cancel bookings or purchases of any Services that are deemed in violation of this policy. Such a determination is at Mekong Leisure Travel’s sole discretion.
- Mekong Leisure Travel intends to offer or procure the Operators to offer the Services to you at the best price available on the market. You acknowledge and agree that all additional fees for particular Services that may be payable for using the Services are expressly excluded in determining the best price.
- Whilst the Operators are required to provide Mekong Leisure Travel with accurate and updated prices of the Services on this Website, Mekong Leisure Travel cannot guarantee that all prices for the Services provided by the Operators are accurate and updated at all times.
The above terms and conditions & refund policies are applicable to all Mekong Leisure Travel users worldwide.
Mekong Leisure Travel’s Indemnification
Mekong Leisure Travel’s Involvement
- Mekong Leisure Travel may, if necessary, participate in the defense of any claim or action and any negotiations for settlement. You will not make any settlement that may adversely affect the rights or obligations of Mekong Leisure Travel without Mekong Leisure Travel’s prior written approval. Mekong Leisure Travel reserves the right, at its expense and upon notice to you to assume exclusive defense and control of any claim or action.
Disclaimers and Limitation of Liability
- Mekong Leisure Travel has no special relationship with or fiduciary duty to you for accessing and using this Website and the Content. You acknowledge that Mekong Leisure Travel has no control over, and no duty to take any action regarding: (a) Which users gain access to this Website; (b) What content you access via this Website; (c) What effects the Content may have on you; (d) How you may interpret or use the Content; and (e) What actions you may take as a result of having been exposed to the Content.
Services and Comments
- You acknowledge and agree that the Operators may offer the Services on this Website, and that suggestions or recommendations may be given by the Operators or Users of this Website. Mekong Leisure Travel makes no representations or warranties regarding the accuracy of descriptions anywhere on the Services, or regarding suggestions or recommendations of the Services offered or purchased through this Website.
Exemption of Liability
- These limitations and exclusions apply without regard to whether the damages arise from: (a) Breach of contract; or (b) Breach of warranty; or (c) Strict liability; or (d) Tort; or (e) Negligence; or (f) Any other cause of action, to the maximum extent that such exclusion and limitations are not prohibited by applicable law.
- This Website, including all content, software, functions, materials and information made available on or accessed through this Website, is provided on an "as is" basis. To the fullest extent permissible by applicable law, Mekong Leisure Travel makes no representations or warranties of any kind, either express or implied, including but not limited to the content on this Website or the materials, information and functions made accessible through this Website, for any of the Services or hypertext links to third parties or for any breach of security associated with the transmission of sensitive information through this Website, or for Operator ability, fitness for a particular purpose, non-infringement, or that the use of the Services will be uninterrupted or error-free.
- You acknowledge and agree that you will not hold or seek to hold Mekong Leisure Travel responsible for the content provided by any Operator or third party and you further acknowledge and agree that Mekong Leisure Travel is not a party to any transaction in relation to the Services provided by any Operator or third party. Mekong Leisure Travel has no control over and does not guarantee the safety of any transaction, tours and/or activities or the truth or accuracy of any listing or other content provided by any Operator or third party on this Website.
- In any event, to the fullest extent permissible by the applicable law, Mekong Leisure Travel’s liability, and the liability of any member of Mekong Leisure Travel, to you or any third party in any circumstance arising out of or in connection with this Website is limited to the greater of: (a) The amount of fees you paid to Mekong Leisure Travel in the twelve months prior to the action giving rise to liability; or (b) United States Dollars 500.00 in the aggregate for all claims.
Interaction with Third Parties
Links to Third Party Websites
- This Website may contain links to third party websites or services (“Third Party Websites”) that are not owned or controlled by Mekong Leisure Travel, or the Services may be accessible by logging in through a Third Party Website. Links to Third Party Websites do not constitute an endorsement or recommendation by Mekong Leisure Travel of such Third Party Websites or the information, products, advertising or other materials available on those Third Party Websites.
- Mekong Leisure Travel has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any Third Party Websites. In addition, Mekong Leisure Travel will not and cannot monitor, verify, censor or edit the content of any Third Party Website. By using the Services, you expressly relieve and hold Mekong Leisure Travel harmless from any and all liability arising from your use of any Third Party Website.
- Your interactions with organizations and/or individuals found on or through the Services including but not limited to the Operators, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals.
- You should conduct whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.
Mekong Leisure Travel’s Responsibility
- You agree that Mekong Leisure Travel shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between participants on this site, or between users and any third party, you understand and agree that Mekong Leisure Travel is under no obligation to become involved. In the event that you have a dispute with one or more other users or third parties, you hereby release Mekong Leisure Travel, its holding companies, subsidiaries, officers, directors, employees, agents, and successors in rights from claims, demands, and damages (actual and consequential) of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes.
In order to ensure adequate operational support for customers in respect of refunds and cancelations (where applicable), the following Mekong Leisure Travel entities shall be responsible for transactions conducted in the following currencies:
- In respect of transactions in USD, Mekong Leisure Travel Co Ltd;
Termination by Mekong Leisure Travel
Effects of Termination
Passports, Visas & Insurances
- It is the responsibility of all passengers, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements.
- As visa and health requirements are subject to changes without notice, Mekong Leisure Travel recommends that you verify health and visa requirements with the appropriate consulate prior to departure.
- Mekong Leisure Travel strongly recommends that you purchase a comprehensive travel insurance policy prior to departure.